At Lulubet, your privacy is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have over your own information.
At a Glance
All data transmitted between your device and Lulubet's servers is protected using industry-standard TLS encryption. Sensitive account data is stored using strong encryption at rest, ensuring your information stays protected even in the unlikely event of a system breach.
Lulubet gives you meaningful control over your personal information. You can access, correct, or request deletion of your data at any time by contacting our support team. We do not sell your personal data to third parties — ever.
Lulubet's data practices are aligned with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations. Your rights as a data subject under Philippine law are fully respected.
Lulubet does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. Data shared with third parties is limited strictly to what is necessary for platform operations and legal compliance.
Lulubet retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. Once data is no longer needed, it is securely deleted or anonymised.
Have a question about your data? Our support team is available 24/7 to assist with any privacy-related concern, from data access requests to account deletion. We aim to respond to all privacy inquiries within five business days.
Lulubet ("we," "us," or "our") is committed to protecting the privacy and personal data of every individual who uses our online gaming platform (the "Platform"). This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal information in connection with your use of the Lulubet Platform, including our website, mobile application, and all related services.
This Privacy Policy is incorporated by reference into our Terms and Conditions. By registering on or using the Lulubet Platform, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of the Platform immediately.
Lulubet operates in the Philippines and is subject to the requirements of Republic Act No. 10173, the Data Privacy Act of 2012 ("DPA"), and its Implementing Rules and Regulations. We are committed to full compliance with the DPA and the directives of the National Privacy Commission of the Philippines.
For the purposes of the Data Privacy Act of 2012, Lulubet is the Personal Information Controller in respect of the personal data collected through the Platform. This means Lulubet determines the purposes and means of processing your personal information.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, you may contact our Data Protection Officer using the contact details provided in Section 15 of this Policy.
Lulubet collects the following categories of personal data in connection with your use of the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID details | Account registration, age verification, KYC compliance |
| Contact Data | Email address, mobile number, residential address | Account communications, support, notifications |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), transaction history | Payment processing, withdrawal verification, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session data | Platform security, fraud prevention, performance optimisation |
| Usage Data | Games played, wager amounts, session duration, login history | Responsible gaming monitoring, platform improvement |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer support, dispute resolution, quality assurance |
Lulubet does not intentionally collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. Where sensitive information is collected (such as government ID details), it is handled with the highest level of care and protection.
Lulubet collects personal data through the following means:
Lulubet uses the personal data we collect for the following purposes:
Lulubet will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
Lulubet processes your personal data on the following legal bases under the Data Privacy Act of 2012:
Lulubet does not sell, rent, or trade your personal data to any third party. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
All third parties with whom Lulubet shares personal data are required to handle that data in accordance with applicable Philippine data protection law and are prohibited from using it for any purpose other than the specific purpose for which it was shared.
Lulubet uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and gather analytical data about Platform usage. The following types of cookies may be used:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Lulubet does not use third-party advertising cookies or behavioural tracking cookies for external advertising purposes.
Lulubet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for analytical purposes.
Lulubet implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, Lulubet will notify the National Privacy Commission of the Philippines and, where required, affected individuals, in accordance with the timelines prescribed by the Data Privacy Act of 2012 and its Implementing Rules and Regulations.
While Lulubet takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying Lulubet immediately if you suspect any unauthorised access to your account.
Under the Data Privacy Act of 2012 of the Philippines, you have the following rights in respect of your personal data held by Lulubet:
Request a copy of the personal data Lulubet holds about you and information about how it is being processed.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Object to the processing of your personal data where Lulubet relies on legitimate interests as the legal basis, on grounds relating to your particular situation.
Request that processing of your personal data be suspended in certain circumstances, such as while the accuracy of the data is being contested.
Lodge a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated.
To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 15. Lulubet will respond to all verified data subject requests within the timeframes prescribed by the Data Privacy Act of 2012. We may need to verify your identity before processing your request.
The Lulubet Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law governing casino-style online gambling. Lulubet does not knowingly collect personal data from individuals under the age of 21.
If Lulubet becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform or provided personal data to Lulubet, please contact our support team immediately.
We strongly encourage parents and guardians to use parental control software to prevent minors from accessing online gambling platforms, including Lulubet.
Lulubet primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to, or accessed by, service providers or infrastructure partners located outside the Philippines — for example, cloud hosting providers or international payment processors.
Where such transfers occur, Lulubet ensures that appropriate safeguards are in place to protect your personal data in accordance with the Data Privacy Act of 2012, including contractual data protection clauses that require overseas recipients to apply equivalent standards of data protection.
By using the Lulubet Platform, you acknowledge and consent to the transfer of your personal data outside the Philippines where necessary for the purposes described in this Policy, subject to the safeguards described above.
Lulubet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes to this Policy, we will notify you by posting a prominent notice on the Platform or by sending a notification to your registered email address prior to the changes taking effect.
The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how Lulubet protects your personal data. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by Lulubet, please contact our Data Protection Officer:
Data Protection Officer — Lulubet
Email: [email protected]
Support: [email protected]
Available 24 hours a day, 7 days a week. We aim to respond to all privacy-related inquiries within five (5) business days.
You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe that Lulubet has not handled your personal data in accordance with the Data Privacy Act of 2012. For more information about your rights and how to file a complaint, visit the National Privacy Commission's official resources.
For responsible gaming concerns, self-exclusion requests, or information about our player protection tools, please visit our Responsible Gaming page.
Your Data, Your Trust
Now that you know how Lulubet protects your privacy, you can play with full confidence. Join thousands of Filipino players enjoying fast payouts via GCash and PayMaya, fair RNG-certified games, and round-the-clock support. Must be 21 years or older to register.
21+ only. Please gamble responsibly. Full terms apply.